Return Policy

Shipping Policy

Processing Time
Orders are typically processed within [1-2 business days] of receiving payment. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates

  • Standard Shipping: [Flat rate or calculated at checkout], typically arrives within [3-7 business days].

  • Free Shipping: On orders over [amount, e.g., $80] (within the continental U.S.).

International Shipping

Currently, we are not supporting international shipping. International order please contact us via contact@puzzlism.com for more information.


Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real time.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [customer support email] within [7 days] of delivery. We’ll work with the carrier to resolve the issue promptly.

 

 

Return & Refund Policy

Returns
We want you to be completely satisfied with your purchase. If you are not, you can return the item(s) within [30 days] of receiving your order for a full refund, as long as the product is in its original condition, unopened, and unused.

Return Conditions

  • The puzzle or toy must be in its original packaging and condition.

  • Proof of purchase (order number, receipt) is required for returns.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

How to Return an Item

  1. Email us at [customer support email] with your order details to initiate the return.

  2. We will provide you with a return shipping address.

  3. Once we receive and inspect the returned item, we will process your refund within [5-7 business days].

Non-Returnable Items

  • Items that have been opened or used

  • Custom or special edition puzzles

  • Please note Final Sale products are not returnable for a refund unless the product is damaged or the wrong item was received.

Refunds
Refunds will be issued to your original payment method. Depending on your payment provider, it may take [5-10 business days] for the refund to reflect in your account.

Defective or Incorrect Items
If you received a defective or incorrect item, please contact us at [customer support email] within [7 days] of receiving your order. We will cover the return shipping costs and send you a replacement or issue a refund.




Perfect For:

  • Family fun, solo challenges, or group puzzling

  • Gifting for puzzle lovers and enthusiasts

  • Relaxing and stress relief activity

Care Instructions:
Store in a cool, dry place away from direct sunlight to ensure the longevity of the puzzle pieces.